Help & Information

Ordering/Shipping Info

Select from any of the options below for more information Payment Methods Order Processing When Will My Order Ship? Product Availability/Backorders? Sales Tax Shipping Info International Orders Packaging Delivery Restrictions Return Policies   LIQUIDATION DISCOUNT 50% Liquidation Discount is applied to your cart automatically as a credit. *Discounts do not apply to shipping or tax charges. Payment Methods We accept Visa, Mastercard, Discover, and Diners for payment, and you can pay safely online using our secure ordering process.  If you prefer to provide your payment information via fax or phone instead of online, you can still place your order online, and then provide us your credit card information by fax or phone. You may choose whichever method works best for you in the payment method selection. If you prefer to place your order manually, instead of handling it online, please print out our manual order form and fax it to us. Fax orders are processed just as quickly as online orders. You have the option of receiving an order confirmation by email or fax if you like. Order confirmation will not include any credit card details. Order Confirmation / Status If you provide a valid email address, you will receive an order confirmation email from us acknowledging your order. Please keep this invoice for your reference. If you don't receive an order acknowledgement within 1 hour of placing your order, please check your spam filters or bulk email folder to ensure our email wasn't blocked or intercepted. If you need to check the status of your order, or you're not sure if we received your order, please email us and include your order number for reference. Although it's not required, we recommend registering for an account when you place the order, so you can check the status at anytime by logging in with the username/password you selected, and going to "Order History". If you provide a valid email address, we will email you a final order confirmation with a shipment tracking number when your order ships. Sales Tax Sales tax of 7.95% will be added to orders shipped to addresses within the state of Arizona. No sales tax applies for shipments to any other destinations. Order Processing We know you want your porn fast, so we fill and ship every order as soon as possible. Orders placed before 3:00pm ET on weekdays will be shipped the same day. Please refer to our shipping schedule for details on order processing and shipping schedules. Shipping and Handling Charges An initial estimate of the charges is provided as a courtesy when you place an item in your cart. The exact charges will be calculated and displayed for you after you enter your actual shipping address. You will be able to see these charges, including your order total, before finalizing your order. Shipping charges are based on the carrier rates, plus a small handling fee. We provide flat rate US Priority Mail shipping of $6.00 on domestic orders, regardless of the quantity of DVDs ordered. US Domestic orders over $100 receive free US Priority Mail shipping, or $6.00 off other shipping methods. The free/discounted shipping rates will be displayed automatically under your shipping options when your cart total qualifies. *Free shipping applies to orders totalling $100 or more BEFORE shipping and tax. Shipping Methods & Delivery Times Our preferred shipping method is United States Postal Service (USPS) Priority Mail. The shipping methods offered for your order depend on your shipping address, and the total weight of the order. We also offer "expedited" shipping options in some cases. The following are some of the shipping methods we currently offer and estimated delivery times. The availability of shipping options displayed may vary depending on your location. USPS Priority Mail: (USA) standard shipping time is 2-3 days within the continental US, includes Saturday delivery. Fedex 2 Day: (USA) shipping time is 2 business days within the continental US, NO shipping or delivery on Saturdays or Sundays. Fedex Standard: (USA) shipping time is 1 business day in the continental US, NO shipping or delivery on Saturdays or Sundays. Fedex Next Day-Saturday: (USA) shipping time is 1 day within the continental US, Saturday delivery (for shipments on Friday only). USPS International Priority Mail: (Canada, UK, France) standard shipping time is 6-10 business days. All shipments originate from Arizona. US Priority Mail is the quickest "ground" shipping method, and includes Saturday delivery. However, we do offer Fedex Express services as an alternate option when available. ORDER PROCESSING/ SHIPPING SCHEDULE US PRIORITY MAIL (2-3 day shipping) Fedex 2 Day (2 day shipping) Fedex Standard (*1 day shipping) ORDER DAY / TIME SHIPS ON SHIPS ON SHIPS ON Monday-Friday Before 3pm ET Same Day Same Day Same Day Monday-Thursday After 3pm ET Next Day Next Day Next Day Friday After 3pm ET Next Day Next Business Day Next Business Day Saturday Before 12pm ET Same Day Next Business Day Next Business Day Saturday After 12pm ET Next Business Day Next Business Day Next Business Day Sunday & US Holidays Next Business Day Next Business Day Next Business Day *NO Fedex Delivery on Saturdays, Sundays, or US Holidays, except for "Fedex Next Day-Saturday"   International Orders We currently ship to US, Canada, UK, France, Denmark, and the Netherlands ONLY. International orders will be shipped via USPS International Priority Mail. Final shipping cost will be displayed on the order summary prior to submission of order. Please allow 6-10 business days for delivery to Canada, UK, France, or US locations outside of the contiguous 48 states. Discrete Packaging We respect your privacy and security. All orders are securely packaged and shipped in standard shipping carrier boxes. Priority Mail shipments are shipped in the US Priority Mail supplied boxes which are red, white and blue, and are labeled Priority Mail. The return address label on each shipment is from "RudeBox Media Inc.", with our Arizona address. There are NO indications of the package contents on the outside of the box. Product Availability All of the products available in our online store are in stock and ready to ship. We DO NOT subject our customers to backorders. If a product is out of stock, you will not be able to place an order for it until it is back in inventory. If for any reason a product you order is unavailable due to an error in our inventory tracking system, the order will be promptly cancelled and you will not be charged. NO Backorders EVER! Delivery Restrictions We CANNOT ship our products to third parties, due to age verification requirements. This means you may not order as a gift and have it shipped directly to another individual. You may have a shipping address different from your billing address, providing the recipient name is the same. Current governmental regulations in some locations in the US prohibit the transportation of sexually explicit material. While every effort is made to restrict access to persons in areas where the "community standards" prohibit this type of sexually oriented material, RudeBoy Video assumes no liability for the current status of any particular location. You are solely responsible for determining whether you can legally receive this material in your jurisdiction. If you are not sure what your state or local "community standards" are, it is your responsibility to find out before ordering. The following is a list of confirmed locations in the US to which we CANNOT ship: ARIZONA ALABAMA FLORIDA - Prohibited in zip codes beginning with: 323 and 325 KENTUCKY MINNESOTA - Prohibited in zip codes beginning with: 557 and 558 MISSISSIPPI MONTANA - Prohibited in zip codes beginning with: 591 NEBRASKA - Prohibited in zip codes beginning with: 681 and 685 NORTH CAROLINA - Prohibited in zip codes beginning with: 282 NEW YORK -Prohibited in zip codes beginning with:103 OHIO - Prohibited in zip codes beginning with: 452 OKLAHOMA TENNESSEE UTAH VIRGINIA - Prohibited in zip codes beginning with: 223   Returns All DVD sales are final. DVDs CANNOT be returned for refund, or exchanged for different titles. Quality Guarantee - If any product you receive fails to perform due to a manufacturer defect, please contact us immediately. We will promptly ship you a replacement of the exact same item at no cost, and provide instructions for returning the defective video at our expense. You must then return the defective video within 30 days or you will be charged full price for the replacement. All claims for defective DVDs must be made within 30 days of the date your order was shipped. Before returning your product you must email us with your request, and our service representatives will provide you instructions. Contact us at service@rudeboyvideo.com   Last Updated: Jan 4, 2009